PLDT Customer Support

You may reach PLDT customer service hotline and other contact details listed below. Use the PLDT landline or Smart Cellphone for better access. PLDT Customer Service & Repair Service call center are available from 8:00 AM to 7:00 PM on weekdays.

Things need to prepare before calling PLDT Hotline

  • Account Number
  • Telephone Number
  • Account Name
  • Full Name and Designation in a company account
  • Issue Description
  • Trouble Ticket Number for follow up report

Report any trouble with the customer service representative. Don’t forget to note down your reference ticket number. You may be asked for it in succeeding follow up of concern.

PLDT Customer Care can also be reach using Email, Chat & Social Media platforms.

In case you have no other option to report your issue, you may visit PLDT business centers near you.


PLDT Landline Customer & Repair Service Hotline

Dial 171 using PLDT landline toll free Monday-Friday 8:00-7:00PM, Saturday & Sunday 8:00AM-5:00PM

Dial 171 using Smart Cellphone toll free Monday-Friday 8:00-7:00PM

Dial 02-8-888-171 from non-PLDT landline

Social Media Accounts


Dial 101-3427 toll free using PLDT landline

PLDT Home Ultera

Dial 171 toll free using Smart Cellphone

Dial 02-8672-7277 or 1-800-10-6727277 toll free using PLDT landline in Metro Manila


Dial 172 toll free using PLDT landline

PLDT Enterprise

Dial 177 using PLDT landline toll free

Dial *177 using Smart Cellphone toll free

Send SMS key in PLDT177<space>HELP and send to 77177

Send Email to [email protected]

Log an after sales concern

Report a problem online

Read: Globe at Home Prepaid WiFi– Affordable fast and secure prepaid broadband internet service

When to call PLDT Service Hotline?

Ensure that you have done the basic troubleshooting before calling PLDT Hotline. This will let you familiarize the issue. If you can solve it by yourself, the next time it happens, there’s no need to ask assistance from PLDT support team. This will also reduce the time of interruption and minimize the incoming calls in PLDT Hotline.

For internet users, this is your check list before calling the PLDT hotline number.

  • Dial tone
  • Telephone cable and connectors
  • Modem light indicators
  • Restart your modem
  • Connect your PC directly to modem
  • Invalid modem configuration

Tell the PLDT Tech support of what you have done. Usually they will ask you first to do the basic troubleshooting like the current light indicators. If the basic troubleshooting didn’t resolve the issue, request them to send a technician or engineer in your location.


  1. Kindly follow up PLDT connection, We Have NO Internet and land line connection since yesterday. Today is the scheduled exam for my children..
    Kindly FIX your mess. Last time, Very SLOW Internet connection. WHAT KIND of SERVICE do you have? Kindly tell us your mission and Vision?

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